Terms of Service

Last Updated: June 2026

Welcome to AUREN. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

AUREN ("AUREN", "we", "our", or "us") operates this website and provides products and services through it.

2. Eligibility

By accessing or using this website, you represent and warrant that you are at least 18 years old, or that you are using this website under the supervision and with the consent of a parent or legal guardian.

You agree that all information provided to us is accurate, complete, and current.

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access where fraud, abuse, unlawful activity, or violations of these Terms are suspected.

3. Products

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However, errors may occasionally occur.

We reserve the right to:

• Correct errors, inaccuracies, or omissions at any time.

• Change or discontinue products without notice.

• Limit the quantity of products available for purchase.

• Refuse orders at our discretion.

Product images are provided for illustrative purposes and actual products may vary slightly in appearance.

4. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated.

By placing an order, you authorize us to charge your selected payment method for the total order amount, including any applicable taxes and shipping fees.

We reserve the right to change pricing at any time without prior notice.

5. Order Acceptance

Submission of an order does not guarantee acceptance.

We reserve the right to cancel, reject, or limit any order for reasons including but not limited to:

• Product availability

• Pricing errors

• Suspected fraud

• Unauthorized transactions

• Violations of these Terms

If payment has already been processed for a cancelled order, a refund will be issued to the original payment method.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to circumstances beyond our control, including:

• Carrier delays

• Customs procedures

• Weather conditions

• Transportation disruptions

• Incorrect customer information

Customers are responsible for providing accurate shipping details at checkout.

An order will be considered delivered when marked as delivered by the relevant shipping carrier.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers must contact us regarding any issue with their order before initiating a payment dispute or chargeback.

We reserve the right to deny returns or refunds where products have been damaged, altered, used beyond reasonable inspection, or where our policies have been abused.

Nothing in these Terms affects any rights granted under applicable consumer protection laws.

8. Chargebacks and Payment Disputes

If you experience an issue with your order, you agree to contact AUREN first and allow a reasonable opportunity to resolve the matter before initiating a chargeback or payment dispute.

In the event of a dispute, AUREN reserves the right to provide supporting evidence, including:

• Order confirmations

• Transaction records

• Customer communications

• Tracking information

• Delivery confirmations

• Device and fraud-prevention data where legally permitted

Customers found to have engaged in fraudulent chargebacks, abuse of payment disputes, or repeated policy violations may be restricted from future purchases.

9. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Trademarks

• Product designs

• Images

• Graphics

• Videos

• Text

• Website design

is the property of AUREN or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

10. Prohibited Conduct

You agree not to:

• Use the website for unlawful purposes.

• Submit false or misleading information.

• Attempt to interfere with website security.

• Introduce malicious software or code.

• Engage in fraudulent transactions.

• Violate any applicable laws or regulations.

We reserve the right to terminate access to the website for any breach of these Terms.

11. Disclaimer of Warranties

To the fullest extent permitted by law, all products, services, and content are provided on an "as is" and "as available" basis.

AUREN makes no warranties, express or implied, regarding:

• Website availability

• Accuracy of information

• Product suitability for a particular purpose

• Uninterrupted or error-free operation

12. Limitation of Liability

To the maximum extent permitted by law, AUREN shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use of the website

• Inability to access the website

• Product purchases

• Delivery delays

• Third-party services

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Third-Party Services

Our website may contain links to third-party websites or services.

AUREN is not responsible for the content, policies, or practices of any third-party websites or services.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective immediately upon publication on our website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

17. Contact Information

For questions regarding these Terms of Service, please contact:

AUREN
Email: hello@byauren.shop

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.