Återbetalningspolicy

Returns & Refunds

• Customers must contact support before initiating a chargeback.
• Refund requests must be submitted within a specified period (e.g. 14 days from delivery).
• Returned items must be unused and in original condition unless faulty.
• Shipping costs are non-refundable except where required by law.

Chargeback Abuse

By placing an order, the customer agrees to contact AUREN directly to resolve any issue before initiating a chargeback or payment dispute. Initiating a chargeback without first attempting to resolve the matter through our customer support team may be considered a breach of these Terms.

Fraud Prevention

AUREN reserves the right to cancel, refuse, or hold orders that are flagged as high risk, suspected fraud, unauthorized transactions, or abuse of our policies.

Delivery Confirmation

Orders marked as delivered by the shipping carrier to the address provided at checkout shall be considered fulfilled. Customers are responsible for providing accurate shipping information.

Digital Evidence

Customers agree that electronic records, including order confirmations, shipping confirmations, tracking information, delivery scans, customer communications, and IP address logs may be used as evidence in the resolution of payment disputes and chargebacks.

Excessive Returns / Disputes

AUREN reserves the right to refuse future orders from customers who demonstrate excessive return activity, fraudulent claims, or repeated chargeback behavior.