Shipping Policy

Last Updated: June 2026

Thank you for shopping with AUREN. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be extended.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times vary depending on destination and carrier availability.

United Kingdom

• Estimated delivery: 5–12 business days

Europe

• Estimated delivery: 5–15 business days

International

• Estimated delivery: 7–20 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, AUREN may offer free shipping promotions at its sole discretion.

Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Please allow up to 72 hours for tracking updates to appear after receiving your tracking number.

Delivery Delays

While we strive to ensure timely delivery, AUREN is not responsible for delays caused by:

• Customs inspections or clearance procedures

• Carrier disruptions

• Severe weather conditions

• Public holidays

• Transportation issues

• Incorrect shipping information provided by the customer

• Circumstances beyond our reasonable control

Delivery estimates should not be considered guaranteed delivery dates.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges, where applicable, are the responsibility of the customer.

AUREN has no control over such charges and cannot predict their amount.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

AUREN is not responsible for orders delivered to an address supplied incorrectly by the customer.

If an order has not yet been dispatched, we may be able to update shipping details upon request.

Lost, Stolen or Delayed Packages

If your order appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate.

AUREN is not responsible for packages that have been marked as delivered by the carrier but are subsequently lost, stolen, or misplaced.

Customers should ensure that deliveries can be received safely at the shipping address provided.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

• The damaged item

• The packaging

• Any visible shipping labels

We will review the claim and work toward an appropriate resolution.

Order Cancellations

Orders may only be cancelled before they have entered processing.

Once an order has been processed or dispatched, cancellation may not be possible.

Contact Us

For shipping-related questions, please contact:

AUREN
Email: hello@byauren.shop

By placing an order with AUREN, you acknowledge and agree to the terms outlined in this Shipping Policy.